FAQ

We are able to accommodate out-of-town clients with either skype or facetime appointments, please inquire for more details.

Verstolo insures every item while it is in your possession, so you can enjoy the jewelry worry-free with peace of mind. You do not need to take out any additional insurance as any loss or problem that occurs will be covered under our policy. Of course, we still ask that you treat the jewelry as if it were your own while it is in your possession.

Once you’ve decided which item(s) you would like to rent, we kindly request 50% of the rental price as a deposit to reserve them for the dates of your event. The other 50% is due at the time of pickup. If you are reserving items less than four weeks from your event, full payment is required.

Our rental period is approximately 4-5 days (thursday/friday – monday/tuesday), but we always try to accommodate for special circumstances. You can arrange to pick-up and drop-off your items in person or have them shipped to and from the destination of your choice (shipping is also fully insured)

Our jewelry is rented on a first come, first serve basis and we carry very few duplicate items. The earlier you reserve, the better chance you are able to pick your preferred pieces.

We offer a special concierge service for NYC clients, where a verstolo consultant will meet you at one of your dress fittings with pieces you’ve pre- selected from a showroom appointment. There is a fee for this service, please inquire if interested. We also have special bridal packages for multiple members of the wedding party, please request more information.

All of our rental items are available for purchase. If you fall in love with a piece you’ve rented, your rental fee will go toward the final purchasing price.

Of course! We have a large selection of wedding bands you can see in our showroom. We can also custom make any item of your choice. Please inquire about price estimates.

We can appreciate that an expensive jewelry purchase is not always an option and we don’t want that to hinder you from experiencing the luxury of wearing the perfect jewelry for life’s biggest moments.

Each piece of jewelry is cleaned via our high powered ultrasonic machine and then steamed to ensure removal of any bacteria and also to provide maximum sparkle. While the jewelry is cleaned before reaching our clients, should you decide to clean it yourself, please do not use any harsh cleaning materials. Dish soap and/or alcohol pads are recommended for at-home cleaning.

The jewelry for the at home try-on program features replicas of our diamond rental collection jewelry. You can now experience our top styles in the comfort of your own home.

If an item is damaged at home, send it back. We’ll take care of it and repair it (at no cost to you!). Please do not try and fix it yourself.

Of course.

All rentals are first come, first serve. We recommend reserving your favorite styles as soon as possible to ensure availability. Clients typically reserve their jewelry 3-6 months out from their event.

Absolutely! We can create a custom gift card for your desired amount. Contact us to order a gift card today.

The at-home try-on collection features exact replicas of a number of styles from our diamond rental collection. These pieces are samples and are not intended for regular use and wear.

We charge a flat $50 rate for two-way shipping and insurance. Upon reserving your rental, we’ll happily apply the fee toward your final rental reservation. Otherwise, the fee is non-refundable.

You may keep the jewelry for 3 business days. Please return the items with the provided pre-paid shipping label.

Verstolo will provide a prepaid ups label for an easy return.

For brides, we recommend scheduling your at-home try-on to align with your dress fitting so you can get a sense of your complete look. Otherwise, the more time you have the better! Each verstolo diamond rental is a one-of-a-kind piece and is reserved on a first come, first serve basis.

You can email or call us directly to reserve your rental.

Please do not bring the jewelry anywhere to be fixed. If it’s broken, please make sure to collect all the pieces and ship back asap.

Our showroom is located at 590 5th avenue and we are open by appointment only. You can schedule an appointment here

While our main focus is natural diamonds, we also sell lab grown diamonds.

Yes, we’re happy to take a look and see if it’s a fit for our collection. We’ll review all options with you and discuss if it’s best for resale or to repurpose into a new piece of jewelry.

Absolutely. As 4th generation diamantaires, we’re happy to provide an appraisal for any jewelry or loose stones. In order to provide an accurate appraisal, we need to see the product in person along with any paperwork associated with the stone, if available.